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This section explains initiating Remote Assistance via e-mail to a Helpdesk. Home users can also follow this procedure to send a Remote Assistance request via e-mail.

In this scenario, novice user Joe has a new computer running Windows 7 Professional. A dialog box appears informing Joe that he must contact an administrator in order to install antivirus software on his computer.

Instead of calling the Helpdesk, Joe decides to use Remote Assistance. Here’s the steps he needs to take:

1. Open Remote Assistance by clicking the Start button . In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.
2. Click Invite someone you trust to help you.
3. Click Use e‑mail to send an invitation.
4. Follow the instructions.

Joe will now see a windows which contains a “connection password” and a new email message (in his email client such as Outlook) which is written out with the subject “You have received a Remote Assistance invitation” and a file attached called “Invitation.msrcincident”.

Joe sends the “connection password” and the invitation to the Helpdesk.

The Helpdesk can now remotely connect to Joe’s computer. When the Remote Assistance screen opens showing Joe’s desktop. With Joe’s consent, Helpdesk can now control Joe’s computer to diagnose his problem of not being able to install antivirus software.

Earlier this year someone close and dear to me got in touch about a website they were tempted to purchase from:

• eluxurybagsale.com

I immediately did a whois lookup and gave them a copy of the address on the record, which of course, was an address in China.

There was a high probability that any purchases from that website would result in receiving fake goods or no goods at all, especially since in 2009 the BBC covered how companies in China are selling fake goods into the UK.

You’d hope this would be enough to discourage someone from purchasing from a website without thinking twice…

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The “paperless office“: a concept that dates back to the 1970s (before I was even born) with promises of the “office of the future” where record-handling would be electronic.

We’ve come a long way since then, with the commercialisation of the Internet and the introduction of massive scale services such as facebook and twitter there has been an increase in demand for “cloud computing”.

Cloud computing is essentially computing as a service, provided on-demand as you need it across the Internet.

Once you begin to understand the technology that is now available to us, the concept of a paperless office is now a reality.

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